Returns Policy


Please read our return policy carefully. If you need any assistance, you can contact us via our Contact Page or by email at contact@senapro.store.

You have 30 days after receiving your product to request a return. Returns are accepted without restocking fees, but return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Returned items must be unused, unworn, unwashed, and in their original packaging with tags.

CANCELLATION OF AN ORDER

Once an order is placed, it is immediately prepared for shipment to ensure fast delivery.
For this reason, we cannot accept order cancellations after the order has been placed.
Thank you for your understanding.

THE PRODUCT NEVER ARRIVED

Estimated delivery time is 8–12 business days, excluding order processing time of 1–3 business days.

If your order has not arrived within 15 days, please allow up to 20 days, as delays may occur due to weather, customs, or courier issues beyond our control.

If your order has not arrived after 25 days, please contact us at contact@senapro.store, and we will issue a 100% refund.

DAMAGED ON ARRIVAL

If your product arrives damaged, please contact us immediately at contact@senapro.store and provide clear photos and videos of the issue.

After verification, you may choose between:

  • A replacement item, or

  • A 100% refund

DEFECTIVE OR BROKEN AFTER USE

If your product is defective or stops working within 30 days of delivery, please contact us at contact@senapro.store.

You may return the product at your expense, and once verified, we will issue a refund or store credit so you can place a new order.

CHANGE OF OPINION

If you change your mind, you may return your product within 30 days of receipt.

To start the return, contact us at contact@senapro.store. We will provide return instructions.
Please note:

  • Items must be unused and in original packaging

  • Return shipping costs are the customer’s responsibility

EXCHANGES

If you wish to exchange your product, please contact us within 30 days of receiving your order at contact@senapro.store.

Exchanged items must be unused and in original packaging. Return shipping costs apply.

WRONG PRODUCT RECEIVED

If you received the wrong item, please contact us within 30 days at contact@senapro.store.

Once confirmed, we will provide a replacement or a 100% refund.

CONTACT US

If you need help, please contact our customer support team at:
contact@senapro.store
Monday – Friday, 9:00 AM – 5:00 PM